Shipping Information
Shipping delays expected
Due to Covid-19, shipping in Australia can take up to 2 weeks to arrive and International shipping is taking up to 8 weeks to arrive. Please be aware of the shipping times before placing your order.
Processing Time
Most items are ready to ship, and the majority of orders will ship out on within 2 business day. Some items are made to order, which means the product requires assembly and or finishing prior to being shipped - the time required for these products varies and will be displayed on the item page.
AUSTRALIA
BELOW $49.00 |
$49.00 - $120.00 |
$120.00 + |
$7.50 for standard shipping OR $11.90 for Express shipping |
FREE Standard Delivery |
FREE Express Delivery |
Standard: 4-7 business days |
4-6 business days |
2-3 business days |
All domestic deliveries are shipped through Australia Post and tracking will always be provided.
INTERNATIONAL
|
NEW ZEALAND |
ASIA |
EUROPE |
USA, CANADA, MEXICO |
REST OF THE WORLD |
STANDARD |
$15.00 or FREE for orders over $75.00 |
$15.00 or FREE for orders over $75.00 |
$15.00 or FREE for orders over $75.00 |
$15.00 or FREE for orders over $75.00 |
$15.00 or FREE for orders over $75.00 |
EXPRESS |
$35.00 |
$35.00 |
$35.00 |
$35.00 |
$35.00 |
ESTIMATED STANDARD SHIPPING TIMES
|
NEW ZEALAND |
ASIA |
EUROPE |
USA, CANADA, MEXICO |
REST OF THE WORLD |
STANDARD SHIPPING |
4-6 BUSINESS DAYS |
6-13 BUSINESS DAYS |
6-13 BUSINESS DAYS |
8-14 BUSINESS DAYS |
8-15 BUSINESS DAYS |
The above transit times do not factor in delays caused by customs or inaccurate or incomplete address fields. So, to ensure a faster transit time please provide an accurate address and contact details, to help guarantee a successful first delivery attempt.
FAQs About Shipping & Delivery
All Australian orders are shipped through Australia Post and comes with a tracking number. These parcels do not include signature on delivery.
You can use Australia Post to track your order.
All international deliveries are shipped through Australia Post and comes with a tracking number. These parcels do not include signature on delivery.
All international deliveries are tendered to local postal services once it enters the destination country.
Prior to your parcels arrival in your destination country, you can use DHL to track your order
Once the parcel has arrived in your destination country you will need to use your local postal service tracking services to track your parcel to your desired address.
FOR NEW ZEALAND BASED CUSTOMERS
Last mile delivery is via Aramex New Zealand. Please use your tracking number to track your parcel via your local.
Aramex tracking website.
International shipments will have Custom forms marked with the purchase price only. Buyers are responsible for any duties, tariffs, or delivery surcharges by their Country
Items will be classed as lost after 10 weeks from the date of posting your order. Please let me know if your order hasn't arrived by then.
If your order is lost, we'll give you the option to have your order replaced, free of charge or a full refund including your shipping cost.
If for any reason you are not 100% satisfied with your purchase, you may return it online within 30 days of delivery for exchange or full refund. Subject to meeting the requirements of our refund policy.
For more information, visit our FAQ page.
I cannot guarantee any delivery times.
This may be possible, but it will depend on individual circumstances and at what stage your order has progressed to. In some cases, the order may need to be cancelled so that it can be placed again with the correct address.