FAQs About Your Order
Can I change my delivery address after placing an order?
This may be possible, but it will depend on individual circumstances and at what stage your order has progressed to. In some cases, the order may need to be cancelled so that it can be placed again with the correct address.
I received my order but there were items missing, or I received an incorrect item - what do I do?
While I take great care to ensure orders are complete and correct, occasionally an error will occur that is not detected during the packing process. If this happens, please let me know by contacting me - I will be able to verify the contents of the order that was sent to you through visual records, and once confirmed, will provide the best options available to resolve the issue as soon as possible.
Can I request smaller or larger quantities of items available in the store?
Bulk or sample quantities of items may be able to be provided by arrangement - please note that this can affect the unit price of the item. You can contact me at any time to discuss your options.
Do you make jewellery for children?
No, due to the use of a high number of small parts, Trendy Street Jewelry is not suitable for children under 13 yrs old.
What happens if I don't like an item I purchased, or it doesn't suit my needs?
If it meets the conditions of my return policy, you are welcome to return unwanted items for a refund of the price (less shipping costs). If some of the items have been used or aren't returned, a refund equivalent to value of the received and or unused quantity will be provided.
If the delivery destination is outside of Australia, then the goods are being imported by the buyer. This means that customs and border offices may apply local taxes and/or duties to the value of the import before you can receive it, as these charges are levied by local authorities and not included in the item price or shipping cost.