General Questions:

Where is Trendy Street Jewelry Based?
Trendy Street Jewelry is based in Adelaide, Australia. Created in 2014 by our Creative Director, Selena Weeding.

Do you ship internationally?
We currently offer global international shipping to all countries*. Standard international shipping is free for orders over $75. International Express shipping is free for orders over $300. Learn more about our Shipping & Delivery here.

Customer Service:

How do I contact customer service?
You can contact our lovely Customer Service team through our Contact Us page. Please allow up to 2 business day for our team to respond to your message.

What is you return and exchanges policy?
We offer returns for all orders within 30 days of delivery. Please contact our Customer Service team immediately if you would like to lodge a return.
For health and safety reasons we do not accept returns for pierced earring jewellery.
Return postage will be at the buyer's expense.
Please note: Custom Orders (this includes Custom Initial Necklaces & Bracelets) are considered Final Sale and are not eligible for returns.

For more information please refer to our Returns Policy page.

 

 

Can I change my delivery address after placing an order?
This may be possible, but it will depend on individual circumstances and at what stage your order has progressed to. In some cases, the order may need to be cancelled so that it can be placed again with the correct address. 

How do I cancel my order?
If you would like to cancel your order, please contact us immediately. If your order has not been shipped, we'll cancel and refund your order.
If your order has already been shipped you will have to wait until it has arrived and then follow the steps to return as outlines in Returns & Exchanges.

What are the shipping and delivery estimates?
Check out our Shipping & Delivery page to see your delivery estimates.

 

 

I received my order but there were items missing, or I received an incorrect item - what do I do?
While we take great care to ensure orders are complete and correct, occasionally an error will occur that is not detected during the packing process. If this happens, please let us know by getting in touch - We will be able to verify the contents of the order that was sent to you through visual records, and once confirmed, will provide the best options available to resolve the issue as soon as possible.  

 

 

Do you make jewellery for children?
No, due to the use of a high number of small parts, Trendy Street Jewelry is not suitable for children under 13 yrs old.

Do you offer product warranty?
Find our Product Warranty here.

 

 

Materials and Care:

 

 

How do I care for my jewellery?
Learn about the different materials we use for our jewellery and how to care from them here on our Materials & Care.

Where is your jewellery made?
All Trendy Street Jewelry collections are made in Adelaide, Australia in our studio. We then construct all these pieces by hand. Learn more about Our Sustainability.

Will my jewellery tarnish?
With proper love and care, your Trendy Street Jewelry will remain tarnish resistant and last you for many years to come. Our Jewellery is made with high-quality Stainless Steel. To learn more about our materials and how to care for your jewellery click here. 

Can I wear your jewellery in water?
You can absolutely wear our jewellery in water! You can also wear our pieces to sleep, in the shower and even in the sea. However, we do not recommend wearing crystals in water as they may discolour, loosen, and fall out over time.  Please remember to clean your jewellery after wearing it in water to maintain shine.